You can manually update invoice payment status or automatically track payments when using Access PaySuite integration.
Manual update
To manually update the invoice payment status, follow these steps.
Click Finance, then click Invoice.
Click Management.
Locate the invoice run and click the Paid Status icon in the row.
Select the relevant checkboxes to mark the service users as paid.
In the bottom right, click Paid.
📌 Note: If the invoice was paid via Access PaySuite (card or direct debit), the status updates automatically, and you cannot manually change it.
Automatic update with Access PaySuite integration
When HSC Care Payments is enabled, invoices include a Pay Here link for bill payers. Once payment is completed, the invoice status updates automatically to:
Paid.
Direct Debit – Paid, Pending, or Failed.
Card Payment.
This eliminates the need for manual updates for integrated payments.
Here is a useful guide to help bill payers with the pay here feature.