Overview
We are excited to introduce Care Employee Mobile – Ability to Update Profile Details, functionality that gives your care employees greater control over their own information. This release empowers employees to view and submit change requests for their personal details directly from the mobile app, reducing the need to contact the office for routine updates.
Exciting New Features and Improvements
Employee Mobile – Profile General Details (Edit & Submit Change Request)
Employee Mobile – Profile Communication Details (Edit & Submit Change Request)
Employee Mobile – Profile Equality Details (Edit & Submit Change Request)
Employee Mobile – Emergency Contacts (Edit, Add New & Submit Change Request)
Detailed Features
Employee Mobile – Profile General Details
Employees can now view and update their core personal information directly from the Profile section of the Care Employee Mobile app. Navigating to My Details and selecting the General tab presents editable fields covering:
Title (dropdown – mandatory)
First Name, Middle Initial, and Last Name (mandatory)
Address Line 1 (mandatory), Address Line 2, Address Line 3
City/Town (mandatory)
County
Postcode (mandatory)
Mandatory fields are clearly marked with a red asterisk. The Submit Request button activates only when a change is detected, and real-time inline validation guides the employee if a field fails — for example, an invalid postcode format or a missing required value.
The My Details page also surfaces the Communication and Equality tabs, each of which can be enabled or disabled by your system administrator via Modules & Functions settings.
Employee Mobile – Profile Communication Details
The Communication tab within My Details allows employees to view and edit their contact information, including:
Home Number (mandatory)
Mobile Number
Other Number
Pager
Email (mandatory status configurable via Employee Settings)
As with the General tab, the Submit Request button only becomes active when a field has been changed, and validation errors (such as an invalid email format or a missing mandatory field) are displayed reactively before submission is allowed.
Employee Mobile – Profile Equality Details
The Equality tab allows employees to view and update their personal equality information, covering:
Gender (mandatory dropdown)
Marital Status (mandatory dropdown)
Ethnic Origin (mandatory dropdown)
Religion (configurable via M&F settings)
Nationality (configurable via M&F settings)
Sexuality (configurable via M&F settings)
Visibility and mandatory status for Religion, Nationality, and Sexuality fields are fully configurable by your system administrator. Dropdown options are sourced from your ACR/APP configuration under Settings > Employee > Individuals.
Employee Mobile – Profile Change Request Submission
Across all three My Details tabs (General, Communication, and Equality), submitted change requests are sent to HR > Portal > Management > Employee Detail Change Request for review and approval by an authorised user.
Key behaviours:
On successful submission, a 'Successfully Submitted Request' notification is displayed.
On failure, a 'Failed to Submit Request' notification is shown and nothing is sent to the portal management for approval.
If a pending change request already exists for the employee and a new request is submitted before the first has been approved or rejected, the requests are automatically consolidated into a single entry. Where the same field has been changed multiple times, the most recent value is used.
Employee Mobile – Emergency Contacts (Edit & Add)
Employees can now edit, and add emergency contacts without needing to contact the office. The Emergency Contacts section presents all existing contacts, including any that are pending approval, and provides an Add Contact button at the bottom of the screen.
Selecting an existing contact or adding a new one opens an editable form with the following fields:
Type (dropdown – mandatory, populated from your ACR emergency contact type configuration)
Name (mandatory)
Address Line 1 (mandatory/optional per Address Status setting), Address Line 2, Address Line 3
City/Town (mandatory/optional per Address Status setting)
County
Postcode (mandatory/optional per Postcode Status setting)
Home Number, Mobile Number, Other Number
Email
Special Instructions
Mandatory fields are shown with a red asterisk. At least one contact method (Home Number, Mobile Number, Other Number, or Email) is required where Contact Status is set to mandatory in your employee settings. The Submit Request button is only active when a change has been detected.
Change requests are sent to Employee > Portal > Management > Emergency Contact Change Requests.
Release Timeline
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Available | 22/03/2026 |
Deployment Type | Automatic (requires application update on mobile device) |
Component | Full Release |
Need Help?
For more details on this release or assistance with the upgrade, please reach out to your Account Manager, Customer Success Manager, or our Support department. Visit our support community at Access Support Community for more information.
General Website: The Access Group
Support: Access Group Support