If you’re looking to rename a branch in APP, we’re happy to support you with this. There are a few risks associated with this type of change, and to help minimise any potential impact, we want to make sure you have all the relevant information.
Potential Implications
A branch rename can sometimes result in:
Sync failures.
Integration issues.
The need for clean syncs.
Temporary downtime.
Other related disruptions.
These issues don’t always occur, but they are risks we want you to be aware of so we can plan the change carefully.
Because of this, our recommended approach is often to create a new branch in APP rather than renaming an existing one. However, if you would still like to proceed with a rename, we can guide you through the process.
If You Still Wish to Proceed
If you would like to go ahead with a branch rename, please review the information below and contact Support via the Digital Assistant with the following details:
Current branch name in APP.
Requested a new branch name.
Important Information About the Process
Your assigned support agent can confirm the date and time of the rename.
All users must sync their devices just before the change to prevent sync mismatches, data loss, or related issues.
Once the rename is completed, please ask all users to perform one final sync.
It can take up to 30 working days for us to plan and carry out the request.