We are excited to introduce Access Care Rostering v3.1.1, bringing a number of highly desirable features, resolution of known issues and significant quality improvements to support your everyday use of Care Rostering.

We've made significant improvements to how Access Care Rostering integrates with Paywise+ (EarlyPay), giving your finance team greater confidence and control when managing reconciled duties.
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When a reconciled duty falls within a payroll period that has an associated Paywise+ adhoc pay item - such as a Paywise+ Withdrawal or Paywise+ Withdrawal Fee - a clear warning modal will now appear before any changes can take effect. This safeguard activates across the Reconciliation screen and Reconciliation Details view whenever a user attempts to update the actual pay rate, amend book on/off times, un-reconcile a duty, update start or end times, or cancel a duty.

Users can choose to continue or cancel, ensuring no unintended changes are made to duties that have already been settled through early pay.

This change protects care providers from accidental data discrepancies between ACR and their Paywise+ payment records, reducing the risk of payroll errors.

The Classic Timeline has received a visual refresh as part of our ongoing modernisation programme. The updated design brings a cleaner, more contemporary look and feel to the scheduling timeline, improving readability and consistency with the broader Access Evo design system.

For customers who prefer to use the Classic Timeline view, Administrators now have the option to disable the ACR Timeline view from within Care Rostering settings, offering greater flexibility in how your team accesses planning tools.

Where the Bank Details Module & Function (M&F) is disabled for a customer, bank detail entries will no longer appear in the audit trail. This change ensures that sensitive financial information is only visible when the relevant module is active, supporting your data governance and security requirements.

For care providers using the Customer Gateway with Stripe for card payments, the service user's name is now passed through to Stripe at the point of payment. This improves payment traceability and reconciliation on the Stripe side. A related fix ensures that Stripe webhook events correctly update payment method records even in scenarios where no existing Stripe customer record is present.

Care coordinators managing funding arrangements will find new functionality to manage Service Funder Sub Groups directly from the Customer Record. This gives finance and coordination teams a more structured way to organise and report on funding arrangements at a sub-group level.

The following issues have been resolved in this release:

For more details on this release or assistance with the upgrade, please reach out to your Account Manager, Customer Success Manager, or our Support department. Visit our support community at Access Support Community for more information.