If VAT isn't appearing on a service user's invoice, it's likely that their service type hasn't been added to the VAT profile. You can resolve this by updating the VAT profile and regenerating the invoice.
Add the service type to the VAT profile
To add the missing service type, follow these steps:
Click Settings, then click Other.
Click Company, then from the QuickLinks select VAT.
Select the relevant VAT record.
From the QuickLinks, select VAT Details on the right.
Click into the VAT profile you are using.
If the service type isn't listed, select the + icon and add the relevant details.
Click Save.
Once the service type has been saved to the VAT profile, regenerate the invoice to apply the changes.
đNote: VAT should now appear on the regenerated invoice. If it still doesn't show, check that you have saved the correct VAT profile and that the service type was added successfully.