Is Access Care Rostering replacing Access People Planner?
Yes, Access Care Rostering is the evolution of Access People Planner, you could see it as Access People Planner version 2. We're continuing to enhance Access Care Rostering and we're actively seeking customer feedback in this process.
To support a smooth upgrade, you'll have access to both Access Care Rostering and Access People Planner for a period of time. Rest assured, we'll provide ample notice before turning off Access People Planner.
Our priority is to ensure you feel fully supported and confident using Access Care Rostering.
How long will we have access to Access People Planner timeline within Access Care Rostering?
To aid your upgrade, we've created this feature to help you easily navigate between the timelines in Access Care Rostering and Access People Planner for a period of time.
Rest assured, we'll review and provide ample notice before turning off Access People Planner timeline within Access Care Rostering.
What support is available?
We’re committed to supporting you throughout this upgrade. Here’s how we’ll help:
Webinars: A series of informative webinars will guide you through using Access Care Rostering. These webinars help you understand the key differences between Access People Planner and Access Care Rostering, and address frequently asked questions.
FAQs: Comprehensive FAQs are available within the Access Digital Assistant and Help Centre to provide quick answers to your queries.
Access Digital Assistant: Both the webinars and FAQs, along with additional resources, can be easily accessed via our Access Digital Assistant.
We’re here to ensure you feel confident and supported every step of the way. If you need further assistance, our Support and Customer Success teams are available to help.
Is my Access People Planner data being migrated to Access Care Rostering?
No, this is not a data migration. Access Care Rostering is built on the same engine as Access People Planner, ensuring it retains the breadth and depth of functionality you're familiar with.
Both Access Care Rostering and Access People Planner utilise the same dataset.
This means any changes made in Access Care Rostering instantly reflect in Access People Planner, and vice-versa.
Will this impact any configuration in Access Data Engine, Access Analytics, or any bespoke reports or exports, or custom plug-ins, or custom payroll or invoice logic?
No, the upgrade will not impact any of your data connections or SQL views in Access Data Engine or Analytics. Additionally, all bespoke reports remain unaffected.
Will this impact any Interfaces to other Access Products e.g. Access Care Planning, Access Care Compliance, Access Learning, Access EarlyPay etc.
No, the existing interfaces are not impacted.
Will this impact any Access People Planner API interfaces that we’re using in our business?
No, the existing Access People Planner API is still available.
What are the main differences between Access People Planner and Access Care Rostering?
To help you understand the key differences and benefits of Access Care Rostering, we’ve created a series of webinars:
Your Guide to Success: Support to Help You Upgrade from People Planner to Care Rostering -13 minutes.
This webinar focuses on guiding you through the upgrade, highlighting what is new, and helping you understand the key differences.
Discover the enhanced features and capabilities of Access Care Rostering, and how it can help streamline your operations and improve efficiency.
These webinars are designed to give you a clear understanding of the improvements and how they can benefit you and your organisation.
How can I provide feedback?
We value all feedback, both positive and negative, and want to work in partnership with you.
There are a number of ways that you can provide feedback:
Complete the in-product survey. The responses to the in-product survey are reviewed regularly as part of our overall product strategy and roadmap. For the Product Team, this is one of primary sources to further engage with customers.
Sign up to webinars and future demonstrations. There are usually opportunities to ask questions on the Live webinars.
Attend one of our ACR drop-in sessions.